Unlock the power
of
in-person connection with Community led events

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Businesses that Build with Bevy

The best return on investment (ROI)

Successful brands are investing in community-led programs because of their ability to impact all of their business goals. From customer acquisition and engagement to revenue growth and customer success, find out how Bevy can help you beat your business goals:
S Letter - Link to Support TabP Letter - Link to Product TabA Letter - Link to Acquisition TabC Letter - Link to Content TabE Letter - Link to Engagement TabS Letter - Link to Success Tab

Support

In a customer support community, members answer questions and solve problems for each other to reduce overall customer support costs and improve satisfaction.

This is an application of community that many are familiar with. It can take the form of a support forum where people show up with product questions and the community answers it for them. It can also provide an expert resource for users, or serve as a knowledge base
Most common metrics:
Case deflection, Active users, Conversation engagement (posts, comments, DMs, etc.), Number or percentage of answered questions, Reduced customer support calls.

Examples: Atlassian Community, Fitbit Community, Asana Community Forum

Product Ideation, Innovation & Feedback

These communities operate as a network of ambassadors and advocates who drive awareness and growth for the business. This is where community and marketing most closely intersect. Sure, a company can tell people to buy its product. But it's much more powerful to have authentic advocates promote a product or experience. More and more companies are recognizing that they already have these advocates. If companies can connect their advocates and give them tools to be successful, they can drive massive growth and customer loyalty.
Most common metrics:
Product ideas, Feature adoption, New user-generated content, Customer satisfaction, Number of event attendees

Examples: Lyft Driver Advisory Council, Dynatrace Community, UiPath Community

Acquisition and Advocacy

In a customer support community, members answer questions and solve problems for each other to reduce overall customer support costs and improve satisfaction.

This is an application of community that many are familiar with. It can take the form of a support forum where people show up with product questions and the community answers it for them. It can also provide an expert resource for users, or serve as a knowledge base
Most common metrics:
New customers, New user/member signup, Number of event attendees, Active users, Conversation engagement (posts, comments, DMs, etc.)

Examples: Skimm’bassadors, Lululemon Global Ambassadors, Nearpod PioNears

Content and Contribution

These communities are built of people who are contributing content that makes up the product or other assets. Distributed content models are changing the way businesses function. From user-generated content to open-source platforms, distributed models allow value to be created by the masses, with the business just providing the platform. A community strategy is critical for these kinds of businesses, which explains why successful companies in these spaces.
Most common metrics:
New user-generated content, Active users, Conversation engagement (posts, comments, DMs, etc.) New user/member signup, Number of event attendees.

Examples: Airbnb Host Community, Google Developer Groups, Twitch Creator Camp, Duolingo Incubator

Engagement (External or Internal)

External engagement communities bring together a group of people around a common interest that is related to a given brand or product. Internal engagement communities are made up of employees, suppliers, partners, or vendors who work with a specific brand. Community is powerful because it gives people a common sense of identity and belonging. If a brand is facilitating that sense of identity, it doesn't matter if the community is focused specifically on their product or not — members will feel a stronger connection to the brand.
Most common metrics:
Active engagement, Conversation engagement (posts, comments, DMs, etc.), Number of event attendees, New user-generated content, New user/member signup.

Examples: Nike Run Club, Sephora Beauty Insider, Inbound Community, Google's Women Techmakers

Success

Building off the popularity of customer support communities, success communities go beyond just fielding questions to actively drive increased product adoption and customer lifetime value.

These communities connect customers with each other to share best practices. They may help customers upskill how they use the product and develop strategy, or they may empower customers to become mentors and instructors.
Most common metrics:
Active users, New user/member signups, Net Promoter Score (NPS), Customer retention, Customer satisfaction.

Examples: Salesforce's Trailblazer Community, Notion Community

Turn your brand champions into community organizers

Give your community organizers the tools they need to create, promote and host in-person, virtual, and hybrid events at a local level. The Bevy platform provides insights that help chapter leaders and administrators know which initiatives have the greatest impact, and where to utilize resources to create the best ROI.
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Global-scale with
local impact

Whether you’re hosting 10 events in 10 different cities or 10,000 events in 100 different countries, the Bevy platform will help you create a global network of community-led event chapters. Your local chapter organizers will help you deliver memorable, personalized events in order to drive growth and long term customer value.
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Data-driven
decisions

Say goodbye to not knowing the business value of your community. Get the community and event data you need to make data-led decisions. With powerful dashboards, you can quickly view global and local data so you can report on the growth of your community and its impact on your business.
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"Wow, I’m blown away. This platform is awesome."

Keenan Olsen
Community Manager

"Setting a stage for virtual events like no one has ever done!"

Neha Agarwal
Head of Community

"Love the platform. All this last minute and it just works 😊"

Jim Wiandt
Founder/CEO

"So thankful for the level of support provided by Bevy staff leading up to the event and during execution."

Britt Caldwell
Director, Marketing

"This platform is beautiful to use, so intuitive"

Carolyn Quinlan
Head of Community

"Loving the Bevy platform for the conference! It’s easy to navigate!"

Susan Puckett
Systems Operations Analyst

"Bevy Virtual Conference platform was a great solution for us"

Jennifer Kohl
Developer Relations Program Manager

Join the community

Powered by Bevy, CMX is the largest and most active group of community professionals in the world. Connect with and learn from organizers of all levels of experiences, industries, and roles that are excited to contribute to your growth! Join thousands of community leaders who are building community and driving business growth.
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Multiple tools to manage your community events?
Connect your tools to the Bevy platform. Integrations with Salesforce, Marketo, HubSpot, and more.
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